FREQUENTLY ASKED QUESTIONS
TICKETS
What are the MAIN ticket prices?
- 1 ticket for $30
- 4 tickets for $75
- 8 tickets for $125
- 20 tickets for $275
- 35 tickets for $400
What are the LUCKY STARS 50/50 ticket prices?
- 1 ticket for $10
- 5 tickets for $25
- 15 tickets for $50
- 30 tickets for $75
- 50 tickets for $100
How can I purchase tickets?
- By phone from anywhere in Alberta – toll free 1-855-STARS-68 (1-855-782-7768) between 8 a.m. and midnight, seven days a week
- Online at starslottery.ca
- By email inquiries@starslotteryalberta.ca
- By mail (enclose your cheque or money order along with the official ticket request form) to:
STARS LOTTERY AB
PO Box 700, Station M
Calgary, AB, T2P 4Y3
- In-person at the following locations:
- STARS Calgary base – 1441 Aviation Park NE | 403-295-1811 | Open Monday-Friday 8:30 a.m. – 5 p.m.
- STARS Edmonton base – International Airport #100, 1519 – 35 Ave. E. | 780-890-3131 Open Monday’s 9 a.m. – 4:00 p.m.
- STARS Grande Prairie base – 10911 123 St. | 780-830-7000 | Open Monday-Friday 8:30 a.m. – 4:30 p.m.
- Calgary dream home 12 Amblehurst Link NW
- Edmonton dream home 6189 Carr Road
- Lethbridge dream home 1405 Halifax Road W
Dream homes are open from Jan. 19 to March 22, 2023, Friday 4 p.m. – 8 p.m.; Saturday and Sunday 12 p.m. – 5 p.m.
What methods of payment can I use?
VISA/VISA Debit and MasterCard/MasterCard Debit. Direct debit is available at STARS base locations. No cash.
How long does it take to receive my ticket in the mail?
If you requested a printed ticket, please allow 2-3 weeks for delivery.
How long does it take to receive an e-ticket confirmation by e-mail?
Please allow 24 hours for the email to arrive. If you do not have it by email within 24 hours, you can email inquiries@starslotteryalberta.ca. Please check your junk folder. If you choose an e-ticket you will not receive a printed ticket by mail.
How many ticket packages are sold in total?
151,000
How many ticket packages are sold in total for the LUCKY STARS 50/50 Lottery?
158,200
What is the mailing address to purchase tickets?
PO Box 700 Station M, Calgary AB T2P 4Y3
How many names can be put on a ticket?
A maximum of two names can be placed on a ticket order. For group orders, it is the responsibility of the group to keep a record of who is involved in the purchase. STARS and lottery management will not be responsible for any conflict between group purchases. In the event of a winning ticket stub having more than one name, the prize letter will be sent to the first name on the ticket confirmation stub.
Is there an age restriction on purchasing tickets?
Yes. Ticket purchasers must be 18 years of age or older.
If I am not a resident of Alberta can I still purchase a ticket?
Yes, however you must be in Alberta at time of purchase.
Is my purchase tax deductible / do I get a tax receipt?
No, there is no tax receipt issued, as Revenue Canada deems the purchase of a raffle (lottery) ticket is not a donation. All lottery winnings are tax-free.
Are lottery winnings taxable?
Lottery winnings are considered a windfall and not taxable in Canada. For details regarding the sale of the dream homes, please seek professional counsel. The only tax the winner would be responsible for is the property tax from the day of possession.
Can a ticket be refunded?
Yes. However, if any ticket purchased has been entered in any draw, no refund will be issued after the draw has taken place.
Who is prohibited from purchasing tickets?
Contest rules prohibit the following people from purchasing tickets:
- Board members and senior executive of STARS
- Staff of Stride Management Corp. and their immediate family members
What is done with my personal information?
Stride Management Corp. and STARS respect your privacy. We do not rent, sell, or trade our mailing lists. The personal information collected by the STARS LOTTERY and LUCKY STARS 50/50 Lottery will be used to process ticket orders, notify winners, and send out lottery information and to contact you about future events and programs. You may opt out of our mailing/email lists at any time.
DEADLINES AND DRAW DATES
Where will the draws take place?
ALL draws will take place at 3950 12th Street NE, Calgary, AB. Any persons wishing to view any of the draws may do so at the above locations on the draw date(s).
What are the ticket purchase deadlines and draw dates?
LOYALTY DEADLINE: 11:59 p.m. Jan. 18, 2023
LOYALTY DRAW: 11:00 a.m. Feb. 2, 2023
BONUS DEADLINE: 11:59 p.m. Feb. 8, 2023
BONUS DRAW: 11:00 a.m. Feb. 24, 2023
EARLY BIRD DEADLINE: 11:59 p.m. Mar. 2, 2023
EARLY BIRD DRAW: 11:00 a.m. Mar. 17, 2023
FINAL DEADLINE: 11:59 p.m. Mar. 22, 2023
FINAL DRAW: 11:00 a.m. Apr. 5, 2023
LUCKY STARS
50/50 DEADLINE: 11:59 p.m. Mar. 22, 2023
LUCKY STARS
50/50 DRAW: 11:00 a.m. Apr. 5, 2023
PRIZES
How many prizes can be won?
2,108 total prizes will be awarded.
What is the total retail value of all the prizes?
$4,810,940.71
What are the Grand Prizes?
There are three Grand Prizes worth more than $3 million:
- 1 furnished dream home – Calgary
- 1 furnished dream home – Edmonton
- 1 furnished dream home – Lethbridge
What are the Loyalty prizes?
There is one Loyalty draw prize worth $100,000 plus 100 STARS LOTTERY main ticket packages of 8 for $125.
What is the Bonus prize?
The Bonus prize is a 2023 Winnebago Solis 59P worth $178,498.95 or the winner can choose $150,000 cash.
What is the Early Bird prize?
The Early Bird prize is a luxurious lakeside West Kelowna, BC townhome at WEST 61 by Brightshore Developments at Shannon Lake, worth $878,365.
What is the LUCKY STARS 50/50 prize?
The cash value of the LUCKY STARS 50/50 is 50% of ticket sales, to a maximum payout of $4.5 million.
Do I have to purchase a ticket for STARS LOTTERY main draw to purchase a ticket for the LUCKY STARS 50/50 LOTTERY?
No, you can buy LUCKY STARS 50/50 tickets without purchasing a ticket for STARS LOTTERY main draw.
Does STARS Lottery or LUCKY STARS 50/50 contact prize winners to request payment of any kind to cover taxes, shipping, etc.?
No, you are not required to pay for shipping or any other fee to claim a prize. If you do receive a call and are asked for payment, please do the following:
- Document as much information as possible regarding the call
- Call the Government of Canada Anti-Fraud Centre at 1-888-495-8501 to report the fraud attempt
How are prize values determined?
Prize values shown are approximate retail values as of the date contracts were negotiated with suppliers. Due to housing market fluctuations, the market value of the real estate prizes may rise or diminish over time. Winners or the STARS are not entitled to the difference, if any, between the stated and actual market value at the time the prize is awarded. Prize values include all applicable taxes.
What are the other 2,002 prizes?
The remainder of the prizes comprise:
- 2 vehicles
- 4 vacations
- 456 cash prizes
- 250 luggage prizes
- 110 experience prizes
- 20 jewellery prizes
- 145 outdoor prizes
- 525 gift card prizes
- 250 lotto prizes
- 240 electronic prizes
WINNERS
How and when will the winners’ names be available?
A full list of lottery winners will be posted on the STARS LOTTERY website (starslottery.ca) within five days after the final draw.
How will winners be notified?
A STARS representative will attempt to contact major prize winners (Loyalty, Bonus, Early Bird, Lucky STARS 50/50, dream homes and two luxury vehicles by phone. All winners will be notified in writing by mail. If a winner cannot be notified after a period of six months from the draw date, their prize will be donated to a charitable beneficiary approved by Alberta Gaming, Liquor and Cannabis.
Are ticket purchasers eligible for all prizes?
Ticket purchasers are eligible for all 2,108 prizes provided their purchase was completed before the applicable draw deadline.
How are the draws conducted?
The lottery draws will be conducted using an RNG (Random Number Generator) system. The winning raffle draw number shall be determined from the pool of sold lottery ticket numbers.
Do prizes have to be accepted “as is”?
Prizes must be accepted as awarded. There will be no cash or “in lieu of” option with the exception of the Bonus prize, the two choose your luxury vehicle packages and the four Custom Travel vacation packages. Restrictions may apply. Please call us at 403-508-7313 with any questions.
Lottery prizes are tax-free and winners are not obligated to live in the dream homes.
What is the license Number for the STARS Lottery?
AGLC Licence # 611781
What is the license Number for the LUCKY STARS 50/50 Lottery?
AGLC Licence # 611782
DREAM HOME INFORMATION
What hours are the dream homes open?
All dream homes are open from Jan. 19 to Mar. 22, 2023: Friday 4:00 p.m. to 8 p.m.; Saturday and Sunday 12 p.m. to 5 p.m.
- Calgary dream home 12 Amblehurst Link NW
- Edmonton dream home 6189 Carr Road
- Lethbridge dream home 1405 Halifax Road W
LOTTERY MANAGEMENT
Who is the STARS LOTTERY project manager?
Shane Simmons, Senior Vice President & Chief Business Officer, Stride Management Corp., 3950 – 12 Street NE, Calgary, AB T2E 8H9, 403-508-7313
Who provides operational support for STARS LOTTERY?
Stride Management Corp., 3950 – 12 Street NE, Calgary, AB T2E 8H9 is responsible for the processing of all ticket requests, issuing and mailing of tickets to ticket purchasers, supervising the draws, and notifying all winners in writing. They also manage the call centre at the address above.
OTHER
How many years has the STARS Lottery been operating?
2023 marks the 30th year of STARS’ annual lottery.
How will the proceeds from the STARS Lottery be used?
Proceeds from STARS LOTTERY assist STARS with the costs of providing critical care to patients in need from its three bases in Alberta: Calgary, Edmonton and Grande Prairie. It costs approximately $10 million annually to operate each base.
If I want to donate to STARS or have questions about STARS, where can I get more information?
Call:
- STARS Calgary base: 403-295-1811
- STARS Edmonton base: 780-890-3131
- STARS Grande Prairie base: 780-830-7000
Mail: STARS Head Office, 1441 Aviation Park NE, Box 570, Calgary AB T2E 8M7
Email: info@stars.ca
Where can I get more information about STARS’ calendar campaign?
Phone: 403-216-1040 or 1-877-778-8288
Mail: STARS Head Office, 1441 Aviation Park NE, Box 570, Calgary AB T2E 8M7
Email: info@stars.ca
Where can I get more information about STARS’ direct mail program?
Phone: 1-855-516-4848
Mail: STARS Head Office, 1441 Aviation Park NE, Box 570, Calgary AB T2E 8M7
Email: info@stars.ca
Who should be contacted for further information about the STARS Lottery?
For further information, contact Shane Simmons, Stride Management Corp.:
- Calgary & area: 403-508-7313
- Outside Calgary: 1-855-782-7768