FREQUENTLY ASKED QUESTIONS
TICKETS
If Lucky Stars 50/50 packages are no longer available, how will my mail order be processed?
Due to overwhelming demand, tickets are no longer available for the Lucky STARS 50/50 Lottery. We appreciate your support, and to avoid further disappointment, we have processed your ticket order for the main STARS Lottery, as requested. Depending on your payment method the following will occur:
- Cheque payments – your cheque will be deposited, and a refund cheque for the Lucky STARS 50/50 portion will be returned to you within 4-6 weeks.
- Credit Card Payments – your order has been adjusted, and your card has only been charged for the main STARS Lottery ticket(s) requested.
What are the MAIN ticket prices?
1 ticket for $30
3 tickets for $60
6 tickets for $100
20 tickets for $275
What are the LUCKY STARS 50/50 ticket prices?
1 ticket for $10
5 tickets for $25
15 tickets for $50
30 tickets for $75
How can I purchase tickets?
By phone from anywhere in Alberta – toll free 1-855-STARS68 (1-855-782-7768)
On our website at starslottery.ca
By email inquiries@starslotteryalberta.ca
In person NOTE: Lottery show homes and sales centre locations are closed until further notice. Please check back with www.starslottery.ca for updated information. Virtual tours of the show homes are available at www.starslottery.ca. STARS bases are still open for in person ticket sales.
1. STARS Alberta Bases:
- Calgary: 1441 Aviation Park NE, 403-295-1811. Open Monday-Friday 8:30pm-5:00pm
- Edmonton: International Airport #100, 1519 – 35 Avenue East, 780-890-3131. Open Tuesday, Thursday & Friday 8:30am-4:30pm
- Grande Prairie: 10911 123 Street, 780-830-7000. Open Monday – Friday 8:00am-4:30pm
What methods of payment can I use?
VISA and MasterCard. Direct debit is available at base locations. No cash.
How long does it take to receive my ticket in the mail?
If you requested a printed ticket, please allow 2-3 weeks for delivery.
How long does it take to receive an e-ticket confirmation by e-mail?
Please allow 72 hours for the email to arrive. If you do not receive your e-tickets within 72 hours, please email inquiries@starslotteryab.ca. You may also want to check your email junk folder. If you choose e-tickets, you will not receive a printed ticket by mail.
How many ticket packages are sold in total?
173,100
How many ticket packages are sold in total for the LUCKY STARS 50/50 Lottery?
156,700
What is the mailing address to purchase tickets?
PO Box 700 Station M, Calgary AB T2P 4Y3
How many names can be put on a ticket?
Maximum of two names per ticket order. For group orders, it is the responsibility of the group to keep a record of who is involved in the purchase. STARS and lottery management will not be responsible for any conflict between group purchases. In the event of a winning ticket stub having more than one name, the prize letter will be sent to the first name on the ticket confirmation stub.
Is there an age restriction on purchasing tickets?
Yes. Ticket purchasers must be 18 years of age or older.
If I am not a resident of Alberta can I still purchase a ticket?
Yes, however you must be in Alberta at time of purchase.
Is my purchase tax deductible / do I get a tax receipt?
No, there is no tax receipt issued as Revenue Canada deems the purchase of a raffle (lottery) ticket is not a donation. All lottery winnings are tax free.
Are lottery winnings taxable?
Lottery winnings are considered a windfall and not taxable in Canada. For details regarding the sale of the show home, please seek professional counsel. The only taxes the winner would be responsible for is the property tax from the day of possession.
Can a ticket be refunded?
Yes. However, if any ticket purchased has been entered in any draw, no refund will be issued after the draw has taken place.
Who is prohibited from purchasing tickets?
Contest rules prohibit the following people from purchasing tickets:
- Board members and senior executive of STARS
- Staff of Stride Management Corp. and their immediate family members
What is done with my personal information?
Stride Management Corp. and STARS respect your privacy. We do not rent, sell or trade our mailing lists. The personal information collected by the STARS Lottery and LUCKY STARS 50/50 Lottery will be used to process ticket orders, notify winners and send out lottery information and to contact you about future events and programs. You may opt out of our mailing/email lists at any time.
DEADLINES AND DRAW DATES
What are the deadline dates and draw dates?
Loyalty draw
- Deadline is 11:59 p.m. on January 13, 2021
- Draw date is January 29, 2021
Early Bird draw
- Deadline is 11:59 p.m. on February 25, 2021
- Draw date is March 12, 2021
Final draws
- Deadline is 11:59 p.m. on March 18, 2021
- Draw date is April 1, 2021
LUCKY STARS 50/50
- Deadline is 11:59 p.m. on March 18, 2021
- Draw date is April 1, 2021
Should all tickets be sold by 11:59 p.m. February 25, 2021, drawing for all remaining prizes will begin on March 12, 2021 upon Alberta Gaming, Liquor and Cannabis approval.
Where will the draws take place?
ALL draws will take place at 3950 12th Street NE, Calgary, AB. All draws will be conducted using an RNG (Random Number Generation) system. The winning raffle draw number shall be determined from the pool of sold raffle ticket numbers. This includes the loyalty draw, early bird draw and the final grand prize houses. Any persons wishing to view any of the draws may do so at the above locations on the draw date(s). Call 403-508-7313 for specific times.
PRIZES
How many prizes can be won?
2,500 total prizes will be awarded.
What is the total retail value of all the prizes?
$4,836,045
What are the Grand Prizes?
There are three Grand Prizes worth over $2.9 million:
1 - Furnished show home – Calgary
1 - Furnished show home – Lethbridge
1 - Furnished show home – Edmonton
What is the Loyalty draw prize?
There is one Loyalty draw prize worth $100,000
What is the Early Bird Prize Package?
Your Okanagan Dream Home Away From Home worth over $1,088,000
What are the other 2,495 prizes?
2 vehicles, 8 vacations, 354 cash prizes, 250 luggage prizes, 11 Epic Experience prizes, 600 Campers Village prizes, 300 Lotto prizes, 115 home & outdoor prizes and 853 electronic prizes.
What is the LUCKY STARS 50/50 prize?
It is Alberta’s largest 50/50 ever. Cash value of the LUCKY STARS 50/50 add-on prize will be a minimum payout ($1,300,000) or 50% of ticket sales, whichever is greater, to a maximum of $3.25 million.
Do I have to purchase a ticket for the STARS Lottery to purchase a ticket for the LUCKY STARS 50/50 Lottery?
No, you can buy the LUCKY STARS 50/50 tickets without purchasing a ticket for the STARS Lottery.
Does STARS Lottery or LUCKY STARS 50/50 contact prize winners to request payment of any kind to cover taxes, shipping, etc.?
NO, you are not required to pay for shipping or pay to claim a prize. If you do receive a call and are asked for payment, please do the following:
- Document as much information as possible regarding the call
- Call the Government of Canada Anti-Fraud Centre at
1-888-495-8501 to report the fraud attempt
WINNERS
How and when will the winners’ names be available?
A full list of lottery winners will be posted on the STARS Lottery website (starslottery.ca) no later than 10 days after the final draw.
How will winners be notified?
A STARS representative will attempt to contact major prize winners (early bird prize, Lucky STARS 50/50, three show homes and two luxury vehicles) by phone. All winners will be notified in writing. If a winner cannot be notified after a period of one year from the draw date, their prize will be donated to a charitable beneficiary approved by Alberta Gaming, Liquor and Cannabis.
Are ticket purchasers eligible for all prizes?
Ticket purchasers are eligible for all 2,500 prizes provided their purchase was completed before the applicable draw deadline.
How are the draws conducted?
The lottery draws will be conducted using an RNG (Random Number Generation) system. The winning raffle draw number shall be determined from the pool of sold lottery ticket numbers.
Do prizes have to be accepted “as is”?
Prizes must be accepted as awarded. There will be no cash or “in lieu of” option with the exception of the two choose your luxury vehicle packages and eight Custom Travel vacation packages. Restrictions may apply. Please call us at 403-508-7313 for any questions.
Lottery prizes are tax-free and winners are not obligated to live in the show home.
What is the license Number for the STARS Lottery?
565663
What is the license Number for the LUCKY STARS 50/50 Lottery?
565664
SHOW HOME INFORMATION
What hours are the show homes open?
With the current health restrictions in the province of Alberta, and our commitment to keeping you safe, we have decided to not open the homes to the public.
- CALGARY SHOW HOME 42 Legacy Woods Circle SE
- LETHBRIDGE SHOW HOME 1055 Caledona Place West
- EDMONTON SHOW HOME 241 Griesbach Road
LOTTERY MANAGEMENT
Who is the project manager?
Dean Faithfull, President, Stride Management Corp., 3950 – 12 Street NE, Calgary AB T2E 8H9,
WHO PROVIDES OPERATIONAL SUPPORT for the Lottery?
Stride Management Corp., 3950 – 12 Street NE, Calgary AB T2E 8H9 is responsible for the processing of all ticket requests, issuing and mailing of tickets to ticket purchasers, supervising the draws and notifying all winners in writing. They also manage the call centre at the address above.
OTHER
How many years has the STARS Lottery been operating?
The 2021 lottery will be the 28th annual lottery.
What is the net revenue expected if you sell-out?
The projected net revenue for the 2021 Alberta Lottery is $12.3 million, based on selling out.
How will the proceeds from the STARS Lottery be used?
Proceeds from the STARS Lottery go to STARS to assist with the costs of providing air ambulance service from its three bases in Alberta: Calgary, Edmonton and Grande Prairie. It costs approximately $10 million annually to run a base.
If I wanted to donate to STARS, or have questions about STARS, where can one call for information?
Call:
- STARS in Calgary: 403-295-1811
- STARS in Edmonton: 780-890-3131
- STARS in Grande Prairie: 780-830-7000
Mail: STARS Head Office, 1441 Aviation Park NE, Box 570, Calgary AB T2E 8M7
Email: info@stars.ca
For information about the calendar campaign, where can one call for information?
Phone: 403-216-1040 or 1-877-778-8288
Mail: STARS Head Office, 1441 Aviation Park NE, Box 570, Calgary AB T2E 8M7
Email: info@stars.ca
For information about the STARS direct mail program, where can one call for information?
Phone: 1-855-516-4848
Mail: STARS Head Office, 1441 Aviation Park NE, Box 570, Calgary AB T2E 8M7
Email: info@stars.ca
Who should be contacted for further information about the STARS Lottery?
For further information, contact Dean Faithfull. In Calgary and area, call 403-508-7313, outside of Calgary, call 1-855-782-7768. inquiries@starslotteryalberta.ca